Shipping policy

VeloWerks Shipping Policy

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At VeloWerks, we strive to process and ship orders as quickly as possible. Please review our shipping policy below before making a purchase.

1. Order Processing

• Orders are processed within 1-3 business days after payment is received.

• Processing times may be extended during high-demand periods, holidays, or due to unforeseen circumstances.

• We do not process or ship orders on weekends or holidays.

2. Shipping Methods & Delivery Times

• We offer various shipping options through major carriers (e.g., USPS, UPS, FedEx, or DHL). Shipping rates and estimated delivery times will be displayed at checkout.

• Standard shipping typically takes 3-7 business days, while expedited options may be available.

• Delivery times are estimates and not guarantees. VeloWerks is not responsible for delays caused by shipping carriers.

3. Shipping Rates & Costs

• Shipping costs are calculated at checkout based on the selected shipping method, package size, weight, and destination.

• Free shipping promotions may be available for select products or orders over a certain amount.

4. Tracking & Order Status

• Once your order is shipped, you will receive a confirmation email with tracking information.

• It is the customer’s responsibility to monitor tracking updates. If you experience issues with delivery, contact the shipping carrier directly.

5. Lost, Stolen, or Damaged Packages

• VeloWerks is not responsible for lost, stolen, or damaged packages once they have been shipped.

• If your package is lost or stolen after delivery confirmation, you must file a claim with the shipping carrier.

• If your package arrives damaged, report it to the carrier immediately and file a claim for compensation.

6. Incorrect Shipping Information

• Customers are responsible for providing accurate shipping details at checkout.

• VeloWerks is not liable for orders shipped to incorrect addresses due to customer error. If an order is returned due to an incorrect address, the customer must pay for re-shipment.

7. International Shipping (If applicable)

• International shipping availability and rates vary by country. Any customs duties, taxes, or import fees are the responsibility of the buyer.

• International orders may experience additional delays due to customs clearance.

8. Order Cancellations & Modifications

• Once an order has been processed or shipped, it cannot be canceled or modified.

• If you need to update your shipping address, contact us immediately. We will try to assist, but changes are not guaranteed.

By placing an order with VeloWerks, you acknowledge and agree to this shipping policy.

For any questions or concerns, please contact us at Velowerks00@gmail.com